Finance AI Agent — Automating Compliance and Onboarding Workflows

The Problem

The client's compliance and onboarding team was managing a growing volume of new client applications that required KYC verification, document collection, and regulatory checks before accounts could be activated. The process was almost entirely manual: chasing missing documents, validating submitted information, and coordinating with internal risk teams.

Average time to complete onboarding was significantly longer than competitors, and the compliance team was stretched thin — spending most of their time on administrative coordination rather than actual risk assessment.

Our Solution

We built an AI agent that managed the entire pre-activation onboarding workflow:

• Document collection:The agent contacts new applicants, specifies required documents, processes submissions, validates completeness, and chases missing items automatically.
• KYC data extraction:Submitted identity documents are automatically processed, key data extracted and validated against application details, and discrepancies flagged for human review.
• Workflow coordination:Once documents are complete and pre-validated, the agent routes the case to the appropriate risk reviewer with a structured summary, tracks completion, and triggers account activation on approval.