Restaurant AI Agent — Automating Reservations and Guest Communications

The Problem

The client operated five restaurant locations with a central reservations team managing bookings, dietary requests, event enquiries, and guest communications across all sites. Phone and email volume was high, and the team was often unavailable during service hours when most calls came in. Missed reservations requests during peak times were a recurring issue.

Post-visit communication — thank-you messages, review requests, and loyalty programme updates — was handled sporadically and manually, meaning many guests never received any follow-up after their visit.

Our Solution

We built an AI agent integrated with the client's reservation system, POS, and CRM:

• Reservation management:The agent handles reservation requests across phone, web, and email 24/7 — checking availability, confirming bookings, processing modifications, and sending reminders automatically.
• Guest enquiries:Menu questions, dietary needs, private dining enquiries, and event bookings handled instantly — escalating to a staff member only for complex or high-value event requests.
• Post-visit engagement:Automated thank-you messages, personalised review requests, and loyalty programme updates sent after each visit based on booking and POS data.