Overview
Tecnocasa's real estate sales rep speak with prospective buyers and renters every day, collecting valuable information such as budget, preferred location, timeline, and buying intent. TechYard Systems developed an AI-powered solution that automatically captures these conversations, extracts key lead details, and instantly delivers structured summaries and notifications to the team. This enables faster follow-ups, better lead management, and ensures no valuable customer information is lost.
Client
Tecnocasa, Real Estate
Role
Design & Build, End to End
Type
Voice AI, Serverless
Year
2026
Automatic Lead Capture
Customer information is automatically captured from every conversation, so agents can focus on the call instead of filling out forms.
Accurate Lead Information
The system extracts important details like budget, preferred location, and timeline directly from the customer's conversation to ensure accurate lead records.
Reliable & Cost-Effective
Built on a secure cloud platform, the solution processes calls quickly, runs reliably, and keeps operating costs low.
The Challenge
Sales conversations contain valuable information, but capturing it manually is time-consuming and often inconsistent. The goal was to automatically convert every recorded sales call into accurate, structured lead data without interrupting the agent's workflow.
Automatic Lead Capture — capture important customer details without requiring agents to enter information manually.
Accurate Information — extract details directly from the customer's conversation to ensure reliable lead data.
Reliable Automation — process every call automatically without manual monitoring or intervention.
Scalable & Cost-Effective — handle high call volumes efficiently while keeping operational costs low.
Scored Leads & Live Notifications
We developed a simple web application that allows agents to start customer calls by entering their phone number and the customer's number. The system automatically connects the call, records the conversation, and securely captures the discussion.
As soon as the call ends, AI analyzes the conversation, extracts important lead details, and generates a lead score to help agents identify the most promising opportunities. The lead summary is instantly displayed in the web application and shared with the agent via WhatsApp.
All captured leads are automatically saved in a live notifications dashboard, where new leads appear within seconds without refreshing the page. This gives the sales team a centralized place to track, review, and follow up on every opportunity.
How It Works, End to End
The system handles calls instantly while AI processes the conversation in the background. Within seconds of the call ending, a structured lead summary is automatically generated and shared with the sales team.
01.
Agent Starts the Call
The sales agent enters their phone number and the customer's number in the web app, then starts the call with a single click.
02.
Call Is Connected & Recorded
The system automatically connects the agent and customer while securely recording the conversation.
03.
AI Processes the Conversation
Once the call ends, AI analyzes the conversation, extracts important lead details, and generates a lead score.
04.
Lead Information Is Created
The system automatically organizes key details such as budget, preferred location, timeline, and customer interest into a structured lead record.
05.
Instant Notifications
The completed lead summary and score are immediately shared with the agent through WhatsApp and displayed in the live dashboard for quick follow-up.
Structured Extraction Schema
AI analyzes the conversation and automatically extracts important lead details into a structured format based on what the customer actually shared.
Customer Information
Automatically captures the customer's name (if provided) and whether they are interested in buying, renting, or both.
Purchase Timeline
Identifies when the customer is planning to move or make a purchase.
Budget
Extracts the customer's budget directly from the conversation for accurate lead information.
Preferred Location
Captures the areas or neighborhoods the customer is interested in, along with their current location if mentioned.
Current Property Details
Records whether the customer currently owns or rents a property and the type of property they live in.
Preferred Follow-Up Time
Identifies the best time to contact the customer for follow-up.
Lead Summary & Score
Generates a clear summary with key highlights, important tags, and a lead score to help agents prioritize follow-ups.
Cost Engineering
A five minute call costs roughly twenty cents end to end. Telephony dominates, the entire AI layer is about eleven percent of the bill.
- Twilio, two outbound legs$0.140
- Recording + storage$0.025
- ElevenLabs Scribe v2$0.018
- Claude Haiku 4.5 extraction$0.003
- WhatsApp notification$0.008
- AWS, Lambda + API GW + DynamoDB~$0.000
- Total per call~$0.196
Built for Cost Efficiency
The solution is designed to deliver reliable AI automation while keeping operating costs low, making it practical for businesses of any size.
Affordable AI Processing
The platform uses cost-effective AI services to process customer conversations accurately while significantly reducing operational costs.
Optimized Cloud Infrastructure
Built on a lightweight cloud architecture that minimizes infrastructure costs without compromising performance, reliability, or scalability.
Technology Stack
Twilio Voice + WhatsApp
ElevenLabs Scribe v2
Claude Haiku 4.5
AWS Lambda + API Gateway
DynamoDB + SAM
Vanilla Web App
Outcomes
A practical example of how AI can handle customer conversations, capture accurate information, and automate business processes from start to finish.
Automatic Lead Capture
Every customer call is automatically converted into structured lead information with a lead score, no manual data entry required.
Runs Automatically
The system operates securely in the cloud, processing calls and delivering lead information without any manual monitoring or maintenance.
Area
Outcome
Speed
Lead summaries are delivered to agents through WhatsApp and the dashboard within seconds after every call
Accuracy
AI captures customer information accurately, ensuring lead details are based on the customer's responses
Cost-Effective
Built to keep operating costs low while delivering reliable AI-powered lead management
Reliability
Runs automatically in the cloud, processing every call reliably without manual intervention
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Talk to UsOr email us at contactus@techyardsystems.com